Visitor Services Assistant, Arnolfini

Visitor Services Assistant

Purpose of Job

The Visitor Services Assistant is responsible for consistently providing outstanding customer service to all Arnolfini visitors. In co-operation with other Arnolfini staff, the Visitor Services Assistant provides a welcome service and acts as the first point of contact to all visitors (public, artists, contractors, consultants, promoters, staff, sponsors, funders etc.). The Visitor Services Assistant is responsible for ensuring the smooth transaction of ticket sales and bookings for a busy box office, and for enhancing visitor experience by providing an informed and courteous point of contact for all visitors and staff.

Key Responsibilities

Providing an exceptional standard of customer service and efficient front of house service to all visitors and staff.

Responding to visitor comments and enquiries in person, via e-mail and over the phone.

Administering ticket bookings and reservations online, in person and over the phone.

Working with the Visitor Service Manager and Head of Visitor Services to collate audience data and box office statistics for the purposes of external and internal reporting.

General

Follow guidance and procedures set out in the Visitor Services manuals at all times.

To be fully conversant with all Arnolfini policies including Equal Opportunities and Health and Safety and ensure by following established working practices and guidance that all policies are adhered to at all times.

To attend and contribute to training or meetings as required.

To wear uniform as stated in Arnolfini staff handbook.

To carry out any further duties as reasonably requested by the Visitor Service Manager, Head of Visitor Services, or Director/s, or whoever she/he designates.

Applications

To find out more about the role and to apply, please visit http://www.arnolfini.org.uk/about/jobs