Customer Experience Manager

Can you motivate a team to deliver high standards, and a great welcome for our customers? The Princess Theatre is reopening later this summer and we're preparing to welcome audiences back with an exciting range of live shows and events. As our new Customer Experience Manager you'll be responsible for the welcome those customers receive and the standards of service they receive during their visit, whether they're finding their seat or choosing a drink at one of our beautiful bars. We're looking for you to recognise untapped revenue generating opportunities and maximise our established revenue streams, while ensuring our customers enjoy their visit, and want to return!

If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Please download a copy of the job description for further details on the role. Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.

The Ambassador Theatre Group (ATG) is a global leader in live theatre. We own and operate close to 50 venues in the UK and US, we’re an internationally award-winning producer, and a market leading theatre ticketing business. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk